All work performed and new parts used are guaranteed
We will only proceed after you understand and agree to our quote
Work performed on your vehicles will be of premium quality and workmanship as it shall always be carried out by qualified motor mechanics who are assisted by the latest in engine diagnostic equipment at our fully equipped service facility.
All specialised work is performed via an established network of technically accredited specialists who meet our stringent service requirements
You will receive every possible security when vehicles are in our possession or in the possession of out-sourced specialists
We will take special care of your vehicles, always applying protective seat covers, floor mats and guard covers to minimise risk of soiling or damage.
Detailed and itemised billing clearly explaining all work performed and parts used
Parts, oil and lubricants will satisfy the manufacturers standards and will not have been used before (second hand parts shall only be used upon clients request)
Competitive pricing on comparable products and services
As an MTA member, Harold Park Repairs follows the MTA Code of Ethics
What the ACCC says about new car statutory warranties
Can you get your car serviced by someone other than the business or an authorised agent of the business that sold the car without voiding the warranty? Yes, you can! Here are some of the conditions:
New Vehicle Warranty. Where a problem arises with the vehicle that is covered under the warranty, the vehicle should be taken to the dealer for repair. These repairs should be done free of charge under the warranty.
New and Used Vehicle Servicing. In relation to general servicing, motor vehicle dealers are entitled to insist that any servicing performed on cars they sell is carried out by qualified staff, according to the manufacturer’s specifications, and using genuine or appropriate quality parts where required. Provided these conditions are met, regardless of where you choose to get your car serviced, your warranty will remain intact. So shop smart and shop around.
Qualified Staff. Qualified staff is a party or parties, other than an “authorised dealer”, who is capable of performing car servicing. Some servicing venues display qualification certificates, but if you are not sure the staff are qualified, just ask.
Manufacturer’s Specifications. If an independent agent implies that it can perform general car servicing to manufacturer’s specifications and does not perform that function satisfactorily, then you have rights and remedies against the agent regardless of whether the agent has factory qualifications or not.
Genuine or Appropriate Quality Parts. The issue here is not who manufactured the parts, it is whether the parts are fit or approppriate for the purpose intended. If a part is non-genuine, but is interchangable with the genuine part, it could be seen as being fit or appropriate for the purpose and would therefore not void the manufacturer’s warranty. However, it must also be noted that should the parts installed fail or not perform satisfactorily, the consumer then has rights against the fitter and/or manufacturer of those replacement parts. If the non-genuine parts fail, and causes some other damage to the vehicle, the dealer and vehicle manufacturer will not be liable for damage caused by the failure of that part.
The above information is extracted from Australian Competition and Consumer Commission (ACCC) Consumer Express publication, April 2005, Issue 1445-9671.
New and used car logbook servicing whilst under warranty
All makes and models